This was via a combination of user tracking AND user feedback AND user interviews. We’re always evolving. We’re always trying to get user behaviour information wherever we can. You should be trying to do the same. Just look at the...

I have said this before, and I will say it again: if there is anything you should do too much of, it should be “giving credit.” It is often MUCH appreciated by the person who is given credit, gives a...

I’m a big believer on small wins >>> big wins. Why? Because you’ll have 100x more small wins than big ones, and they slowly but surely reinforce better habits and thinking. Simple example today – was waiting in line at...

Biggest goal of 2020: don’t over-engineer. If someone isn’t quitting using your product/service, it’s not a top concern. (via Bob Moesta).

It’s been over a year since I last hosted a dinner. But when my friend Sherry told me she was in town, I thought it time to bring ’em back. And then I found out my buddies Clay and Phil...