Own your mistakes publicly

I’ve done a fair number of JTBD (jobs-to-be-done) customer interviews.

It’s been super interesting seeing the patterns of what people say (and don’t say).

Here’s a random one to share: a few months ago Kamal had the idea of (inspired by GiveWell) to publish an “Our Mistakes” page.

When talking to customers, they LOVE bringing it up. They LOVE it. Our most recent one, as we were winding down and thanking him for his time, he made it a point to specifically bring up how much he loves how transparent we are, and that it was Our Mistakes page that made him go wow.

People love to talk about accountability (well, people just love to talk in general). But here’s an easy way to show off transparency and accountability.

Just something to consider.

Posted on May 19, 2020 | Comments | Permalink

Own up to your mistakes

I posted earlier this week how I was 100% focused on Examine.com for the indeterminate future.

Here’s something we just released today that I’m super proud of: Our Mistakes.

Inspired by GiveWell, we are publicly disclosing the mistakes we’ve made, and our progress in fixing those mistakes.

Check it out: https://examine.com/about/our-mistakes/

Posted on February 27, 2020 | Comments | Permalink

Find A solution.

There’s a big difference between ‘a’ solution and ‘the’ solution.
Far too many people obsess over “the.”
Try to find ‘a’ more often instead of always going for the best.
Posted on February 05, 2020 | Comments | Permalink

Always seek an opposing view

I’m a firm believer in not only being cynical (from a perspective of logic), but also to actively seek criticisms on any theories or principles you are considering (or hold dear).

Underrated? Wikipedia. Almost any fleshed out page will have a section on criticisms, and reading those is a great way of getting viewpoints you may not have considered.

Posted on February 04, 2020 | Comments | Permalink